At KoalaCloth, we care deeply about your privacy — and your trust means everything to us. This Privacy Policy outlines how we collect, use, store, share and protect your personal information when you shop with us or visit our website.
By using our website (koalacloth.com, mykoalacloth.com, koalacloth-au.com, koalacloth.co.nz) or providing your personal information, you agree to the terms of this policy.
This policy is designed to comply with the Australian Privacy Act 1988 (and the Australian Privacy Principles), the New Zealand Privacy Act 2020 (and the Information Privacy Principles) and Canadian privacy laws including PIPEDA and Quebec's Law 25.
Who We Are
This website is operated by KoalaCloth, a brand of Mister Commerce LLC, a business entity incorporated in the United States of America. In this policy, "we", "us", and "our" refer to Mister Commerce LLC trading as KoalaCloth.
Business name: Mister Commerce LLC (trading as KoalaCloth)
Registered address: Mister Commerce LLC, 3110, 701 Tillery Street Unit 12, Austin, TX 78702, United States
Privacy contact: support@koalacloth.com
For Canadian customers, our Privacy Officer can be contacted at the email above.
What Information We Collect
We only collect the personal information we genuinely need to give you the best possible service. This may include:
- Your name and contact details (email address, postal address, phone number)
- Order and delivery details (items purchased, shipping address, order history)
- Payment information (processed securely by our payment providers — we do not store full card numbers on our systems)
- Account details if you create an account (login credentials, saved preferences)
- Marketing preferences (if you have opted in to receive emails or text messages)
- Customer support communications (records of your enquiries)
- Website activity and device information collected via cookies, pixels, and analytics tools (such as IP address, browser type, pages visited, and referral source)
How We Collect Your Information
We collect personal information directly from you when you place an order, create an account, contact us, sign up for marketing, or interact with our website. We may also collect information automatically through cookies and similar technologies, and occasionally from third-party service providers (for example, payment or fraud-prevention services).
How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To send order updates, confirmations, and shipping notifications
- To respond to your questions and provide customer support
- To manage returns, refunds, and exchanges
- To improve our website, products, and customer experience
- To send marketing communications (only if you have opted in — you can unsubscribe at any time)
- To detect and prevent fraud, and to protect the security of our website
- To meet our legal, tax, and regulatory obligations
Sharing Your Information
We do not sell your personal information. Ever.
We share limited personal information with trusted third-party service providers who help us run our business. These providers are contractually required to protect your data and only use it for the purposes we engage them for. The categories of recipients include:
- Payment processors (to securely process card and other payments)
- Shipping and logistics providers (to deliver your orders)
- E-commerce and website hosting platforms
- Email, SMS, and customer support platforms
- Analytics providers (such as Google Analytics) to help us understand website performance
- Fraud prevention and security providers
- Professional advisers (such as accountants and lawyers), where required
We may also disclose personal information where required by law, by court order, or to protect our legal rights, the safety of our customers, or the integrity of our website.
International Data Transfers
Because KoalaCloth is operated by Mister Commerce LLC, a US-based entity, your personal information will be transferred to and stored in the United States. Some of our service providers also operate in the United States, the European Union, the United Kingdom, and other countries.
This means that if you are in Australia, New Zealand, or Canada, your personal information will be sent overseas to be processed by us and our service providers.
We take reasonable steps to ensure that overseas recipients handle your personal information consistently with the privacy laws that apply to you. These steps may include written contracts requiring appropriate security and confidentiality, restricting use to specified purposes, and only working with reputable providers.
Please note that the privacy laws of countries outside Australia, New Zealand, and Canada may differ from those in your home country, and overseas authorities may, in some circumstances, lawfully require access to data held in their jurisdiction.
How Long We Keep Your Information
We keep your personal information only for as long as we need it for the purposes set out in this policy, or as required by law. Typical retention periods include:
- Order and transaction records: at least 7 years, to meet tax and accounting obligations
- Account information: for as long as your account is active, plus a reasonable period afterwards
- Marketing preferences: until you unsubscribe or ask us to delete them
- Customer support records: typically up to 3 years after the matter is resolved
- Website analytics data: in line with our analytics providers' standard retention settings
When we no longer need your personal information, we will delete or de-identify it in a secure way.
Your Privacy Rights
You have important rights over your personal information. Depending on where you live, these may include the right to:
- Ask what personal information we hold about you and request a copy
- Request that we correct or update inaccurate or out-of-date information
- Ask us to delete your personal information (where legally allowed)
- Withdraw your consent to marketing communications at any time
- Request that we restrict or stop certain uses of your information
- Request that we provide your information in a portable format, where applicable
- Object to certain types of processing, including automated decision-making
To exercise any of these rights, please contact us at support@koalacloth.com. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by the privacy laws that apply to you.
Marketing Communications
We will only send you marketing emails or text messages if you have opted in. Every marketing email contains an unsubscribe link, and you can reply STOP to opt out of marketing text messages at any time. You can also email us to update your marketing preferences.
Cookies and Tracking
Yep, we use cookies (sadly, not the choc-chip kind). Cookies and similar technologies help us:
- Remember what's in your shopping cart and keep you signed in
- Understand how visitors use our website (for example, through Google Analytics)
- Improve site performance and your overall experience
- Show you relevant marketing on our website and on third-party platforms (where you have consented)
You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of our website work (for example, the checkout). Where required by law, we will ask for your consent before placing non-essential cookies.
Children's Privacy
Our website and products are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Data Security
We use SSL encryption, secure servers, and other industry best practices to keep your personal information safe. While no online system is 100% secure, we are committed to continually improving our technology and processes. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the relevant privacy regulators in accordance with applicable laws.
How to Make a Complaint
If you have a privacy concern or a complaint about how we have handled your personal information, please contact us first at support@koalacloth.com. We will acknowledge your complaint promptly and aim to investigate and respond within a reasonable time (usually within 30 days).
If you are not satisfied with our response, you have the right to lodge a complaint with the privacy regulator in your country:
Australia — Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
New Zealand — Office of the Privacy Commissioner: www.privacy.org.nz
Canada — Office of the Privacy Commissioner of Canada: www.priv.gc.ca
Quebec residents — Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this policy will always show when it was last revised. If we make significant changes, we will let you know — for example, by email or a prominent notice on our website.
Contact Us
Got questions, feedback, or privacy concerns? We'd love to hear from you.
Email: support@koalacloth.com
Mailing address: Mister Commerce LLC, 3110, 701 Tillery Street Unit 12, Austin, TX 78702
Thanks for trusting KoalaCloth — we'll always do right by you.
Last updated: 4 May 2026
