Need to talk it through? Book a call.
Most things are quicker by email, but some things really aren't. If your situation is one of the ones below, book a 15-minute call and we'll sort it on the phone.
Book a call if…
- You're waiting on a refund or replacement and it's not moving the way it should
- You've already emailed us a few times about the same thing and it's not getting sorted
- You've got a product issue that's hard to explain in writing — something faulty, unusual, or you've tried describing it twice
- You've got a sensitive question — anything you'd rather talk about with a person
- You're frustrated and you want to actually speak to someone. That's a valid reason. Book the call.
When you book, we'll pull up your order and notes before we ring, so you won't have to start over.
Quicker ways to get sorted
If your question is one of these, you'll get an answer faster without booking a call and just writing an email:
- Tracking your order → You can track your order here
- Returns or exchanges → Start a return here
- How to use or wash your cloths → Access our frequently asked questions here
- A quick question → Email us at info@koalacloth-au.com or use the contact form — we usually reply within a few hours
- Wholesale, press, partnerships → info@koalacloth-au.com
What to expect on the call
- A real person from our team will call you
- 15 minutes is usually enough — we'll only go longer if we need to
- We'll have your account open when we ring, so no re-explaining
